Tesco is warning that shoppers at its checkout-free GetGo stores may be at risk of being overcharged for reduced to clear items.
Tesco’s GetGo stores are fitted with cameras on the ceiling and on-shelf weight sensors that monitor customer movements and product pick-ups – so that shoppers are able to take items and leave the store without using a checkout.
However, according to The Grocer, the cameras and sensors are not able to register price drops on reduced to clear items, which are subject to pricing updates several times a day.
To purchase them, shoppers are being told to ‘wait in a blue circle’ in-store, or find a member of staff who will manually scan the discounted items. Failing to do so means they “may be overcharged”.
To date, the UK’s largest retailer has launched four hybrid GetGo stores, including three in London and one at Aston University in Birmingham, which opened earlier this year.
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The checkout-free technology provider of Tesco’s GetGo stores – Trigo, said its systems did support reduced to clear products.
A spokesman for Trigo told The Grocer: “The decision to implement any of these use cases is with each of Trigo’s retail partners, depending on need and their desired shopping experience.
“As a growing number of retailers continue to deploy Trigo’s technology proposition, it is the case that, depending on the company, the timing at which certain elements of that overall offering are made available to customers will naturally vary.”
The news comes as Tesco is helping it’s customers to get organised with its Delivery Saver Christmas slots opening a week earlier than last year.
