Nisa promotes longtimer for new head of central operations

Nisa has promoted Michelle Scott-Jones to head of central operations after 29 years at the convenience business.

Scott-Jones, who joined the symbol group in 1994 and is a two-time Nisa Colleague of the Year, was previously business manager in trading support.

She led the successful data integration between Nisa and Co-op post-acquisition for the whole trading floor, reviewing and re-working ways of working and processes. 

Scott-Jones was also the key trading systems representative for Brext and HFSS, working cross functionally with Co-op and Nisa colleagues and key stakeholders to plan and execute future plans. 


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In her new role she will provide centralised support for Nisa and its retailers, working with a wide range of teams, colleagues, and partners to deliver best-in-class customer service across customer support functions and the ordering journey.

She will report into head of partner services Kim Clarkson, who took up the role last month.

Clarkson said: “I’m thrilled to have Michelle move into the head of central operations position and this again demonstrates the talented colleagues we already have in the building. 

“Michelle is heading into her 30th year with Nisa and has made a significant contribution to the business throughout that time. I’m confident that Michelle will thrive and continue to deliver the best-in-class customer service for our Nisa customers.” 

Scott-Jones appointment follows a flurry of senior hires for the symbol group.

It hired Post Office executive Katie Secretan to its senior leadership team as director of sales and retail earlier this month to help it become “the wholesale partner of choice”.

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