One Stop ramps up home delivery range and launches self-service check-outs

One Stop is ramping up its home delivery range and has launched new self-service checkouts in some of their stores across the UK.

With over 2500 products now available online, the convenience grocery business is offering home delivery customers an increased product range and an improved customer service.

Using recently integrated Deliverect software, One Stop will now be able to vastly reduce delivery times for customers.

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The software will allow the symbol group retailer to update their stock availability on partnered delivery platforms like Deliveroo, Uber Eats and Just Eat at a greater speed.

The increased range will initially be rolled out to 600 company owned stores that offer home delivery, and with all of their online orders picked in store, it will be a key tool to further improve order accuracy.

Additionally, One Stop has recently installed self-service checkouts in 58 of their company owned stores, with another 80 shops planned for early 2023.

The initial self-service trial also proved to be a success after One Stop saw a reduction in queuing times and improved customer satisfaction.

“Deliverect will give stores a simplified process to manage multiple delivery partner services within their store,” head of online for One Stop, Tim Josephs said.

He added: “It allows us to manage more tasks centrally, helping to save time for our store colleagues and franchisees while improving the service we offer customers.

Josephs also commented that order picking will become more efficient and “menu availability can be managed more effectively.”

“Deliverect will also give us greater insight into each store, allowing us to continually improve our offer and individual store performance.”

The news comes as One Stop replaced its green milk bottle lids for clear and recyclable alternatives, following a successful trial with milk supplier Müller.

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