Sainsbury’s shoppers outraged after contactless goes down

Sainsbury’s customers have been unable to pay for their shopping after a contactless glitch hit stores across the country.

The supermarket, which has repeatedly encouraged shoppers to pay via contactless to prevent Covid-19 transmission, apologised and said it has solved the issue.

A number of people were annoyed to have travelled to their local Sainsbury’s without being able to buy anything.

“Thank you [for] wasting one hour of my time today, by me driving to a store […] only to find I can’t pay,” complained one.

READ MORE: Sainsbury’s comes out on top in online grocery wars

“As if I’ve got to walk all the way home to get my card because Sainsbury’s contactless wasn’t working,” vented another.

Other shoppers were outraged that staff did not tell them about the contactless glitch until they reached the till.

“Your whole contactless system is down in Sainsbury’s in Balham and no one is being told!” one customer tweeted.

“There is a huge queue […] and loads of people are just having to leave without their shopping.”

One woman claimed she had “wasted 40 minutes” at the Nuneaton branch, and told customer service they should inform “people prior to going in and doing their shop”.

“This contactless payment issue in your stores needs to be communicated to customers,” a Twitter user said.

“The staff in the Bitterne Sainsburys were particularly useless, letting people waste their time shopping for things we can’t actually pay for.”

However, at least one shopper was impressed with the staff, praising a till worker who “insisted on paying” for his purchases.

“I text[ed] him my number and he sent me his bank details so I could repay him,” he added.

“My faith in humanity has been restored.”

“Contactless payments were briefly unavailable in our stores this afternoon,” a Sainsbury’s spokesperson told The Sun.

“We’re back up and running and apologise to our customers for any inconvenience this caused.”

Big 4 rival Tesco had the opposite problem earlier this week, when it emerged that people with Monzo bank accounts had been charged twice for their shopping.

Some customers claimed they had been tipped into their overdraft, leaving them unable to get to work or facing a fine from their bank.

Tesco said it aimed to refund any duplicate charges within a day.



Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.



Sign up to our daily newsletter to get all the latest grocery news and insights direct to your inbox.

  • This field is for validation purposes and should be left unchanged.