M&S unveils “new-look” café in Solihull

Marks and Spencer has unveiled the first revamped café in its “store renewal” programme.

The café, located at the Sears Retail Park in Solihull, has been redecorated to provide a “modern and inspiring” aesthetic.

Customers can now order using an app or self-service screen, while menus are viewed by scanning a QR code on the table.

The food is now said to be “healthier” with new vegan alternatives.

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Marks and Spencer, which owns 350 cafés across the country, has two more refurbishments planned but has not revealed where.

“The café has been developed to create a warm and inviting space for our customers to relax as part of their shopping experience,” Marks and Spencer hospitality head Caroline Cromar said.

“The new operating model allows for a seamless ordering process and improved speed, whilst delivering […] quality food and drink.”

Last month, Morrisons revealed it had spent around £16 million redecorating its cafés before lockdown restrictions were lifted on May 17.

The Big 4 grocer said it had installed new outdoor seating, created separate vegetarian and vegan menus, and improved Covid-19 safety measures.



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