M&S promotes Stuart Machin to COO in management shake-up

M&S has announced a shake-up of its senior management team that sees managing director of food Stuart Machin become joint chief operating officer.

Machin has held the position of M&S food managing director since 2018 and will now serve alongside chief strategy and transformation director Katie Bickerstaffe, who has been promoted to joint COO.

Bickerstaffe has held the role of chief strategy and transformation director since February 2020.

Machin will continue as managing director of food but also take oversight responsibility for operations, property, store development and IT.

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Bickerstaffe will have oversight of the data, services, clothing and home and international businesses.

The retailer also announced the promotion of Eoin Tonge, who will take on strategy and transformation planning as part of his remit as chief financial officer.

According to M&S retail, operations and property director Sacha Berendji will now focus on “Future Stores” and accelerate the development of its 10X digital stores, store renewal, store rotation and IT.

“Over the last three years, we have built a great team of people at M&S and covered a lot of ground.” M&S chief executive Steve Rowe said.

“Now we need to move into the next phase, and that means accelerating the pace of change, and Stuart and Katie will bring even more impetus to our core businesses. With that, I will, with Eoin’s support, be better able to concentrate on building the M&S of the future and our path to growth.”



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