Morrisons to introduce AI trolleys next year
Morrisons has announced plans to launch Instacart’s AI-powered smart trolleys in early 2026 at one store and potentially expand across the UK.
The trolleys are designed to enhance customer experience by allowing customers to scan while shopping, track their total in real time and check out.
Additionally, the trolleys feature interactive screens, built-in scales and AI-powered sensors to help customers with placing objects into the basket, including weighing fresh produce directly.
Customers can scan the barcode on the trolley’s screen at the store’s self-checkout area to complete their purchase.
Gordon Macpherson, productivity director of Morrisons said: “We’re constantly looking for ways to bring innovation to the weekly shop to enhance the experience for our customers, and the cutting-edge technology of Caper Carts brings the best of digital and physical retail together in-store.
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“We’re excited about bringing the first fully integrated AI-powered trolleys in the UK to a first store soon and look forward to testing customer response and building understanding of how the technology works within the Morrisons store estate.”
David McIntosh, chief connected stores officer at Instacart added: “As we continue to expand internationally, we’re thrilled to partner with Morrisons to bring Caper Carts to the UK for the first time.
“Retailers like Morrisons are transforming the in-store shopping experience with new technologies such as Caper Carts that help customers shop faster, easier and in more inspiring ways while deepening loyalty along the way.”
The move comes after the supermarket retailer announced it was cutting down 650 prices ahead of the festive season as it aims to help household costs in the UK.
136 Comments. Leave new
What you need are proper stock levels and more staff on tills focus on that and not smart trollies
I will shop elsewhere!.
So basically what Tesco and Asda already do?
I will never stop at Morrisons again
So its not just Birmingham where the fridge breaks down all the time and the escalators don’t work
So basically the same as the hand held devices that other stores use,???
It’s about time too. The most advanced countries around the world have been using these AI trolleys for years.
Better lower prices and bring back the green boxes,
with trollers to hold 5 as SAFEWAYS HAD!
This new folly will make 1000s lose their. Jobs.
So wasting cash on stupid self shopping carts . why don’t they reintroduce the coffee machine taken out of staff canteen cos it was too expensive. Oh l see , less staff to pay. No good being a chief if you ain’t got no indians.
I won’t be shopping in Morrisons again if this happens
What a stupid idea.for us oldies technology has gone too far.
Absolutely shocking, what about the older generation?
I will never shop from Morrisons again I found out recently that they have been using the dangerous feed boveare in their cow feed since 2025, that cause cows to bleed from their udders and it’s unknown it’s affect on humans.
I agree with Mr Murdoch. The fridges constantly leak. The trolleys now already have a mind of there own they wobble all over the place.
Maybe fix the leaky roof. And the cafe oven t at hasn’t worked for over three weeks.
Early store closing bigger problem. Little wonder customers are fighting back re your lack of convenience.
Morrison rarely best shopper experience now. Totally beaten by Lidl and Aldi brothers
At the moment you’re lucky if you can find a trolley, usually have to hunt around the car park to get one, none outside the store. What happens when they loose these expensive trolleys.
What happened to customer service!!
No body wants to shop with robots.
Why so many card only self service tills in Holbrooks Morrisons it’s stupid
Totally agree the fridges in Chorley are awful and now they’ve got a robot aisle cleaner !! so more staff not needed
Totally horrible and unnesasary idea designed to cut staff and no other reason. I like to be able to talk to staff and go to a human checkout. A retrograde step we are not robots and should not be treated as such in the name of greater profits.
I won’t be shopping in Morrisons again if they do
Well done morrisons the way forward
good old morrisons, 1 of the best supermarket chains going..
So – no staff, fridges not working, floor spillages and leaks not dealt with, poor stock levels, ring a bell and hope that a member of staff will turn up to help within 10 minutes? Smart trolleys??? They’re really going to improve the shopping experience? Morrison’s need to wake up!
So it’s just Sainsbury’s scanner thingies, but with extra steps and with the trendy AI buzzword that’s trendy at the moment.
Just another job for the unpaid customer. Seeing I’m not being paid, that me with Morrisons.
So… like the handheld scanners, but worse?
For a company not giving staff a payrise now we know why! Spending money on a gimmick! Any wonder staff moral is so low.
Refusing yet again to give their staff a pay rise this year but can spaff ridiculous amounts of money up the wall on this gimmicky nonsense.
That’s about right.m
If the shelves were stocked there would be produce to put in the Ai trollies.
Thats driven several thousand customers away. No more check out staff and the trolleys are not going to find those items you cannot find. Goodbye Morrisons
Totally horrible and unnesasary idea designed to cut staff and no other reason. I like to be able to talk to staff and go to a human checkout. A retrograde step we are not robots and should not be treated as such in the name of greater profits.
Better stock control and fixing chiller doors and freezers would be a better way to improve the “customer exprrience”.
So what happens if you decide that something you’ve put in the trolley you don’t want will it take the item off the bill…I for one will not use these trolleys, next thing will be robots doing the shopping for you, it’s technology gone mad. Whatever has happened to the human touch absolute madness 😠 😒
How will the screens cope with our British weather and vandalism even a car dash board full of electrics play up and that’s inside all the time. Another way to charge us more for shopping when things are tough now
They have removed our smart shop facility after a trial in our Grimsby shop so there is no chance of this happening.
Bills to go up again to cover this total waste of time and money, absolutely pathetic
Ours was a good experience. But now I’d go almost anywhere except morrisons. What staff the do have barely know their way around the shop.
Maybe stop price rising every day. Ridiculous the price rise. Can’t afford these prices any more. Rather go to a cheaper store
Ridiculous waste of money I will never shop in there way to expensive soon be robots walking around.good old fashion shopping notjink can go down or be a security breach onn ppls accounts
Leaky fridges at Cardonald, Glasgow Morrisons .. need to be sorted before new trollies.
Perhaps open the cafes earlier, and close them later? People going to work, or coming home can eat and drink ,to save cooking at home ?
So basically scan as you shop which Tesco and Asda have done for years
Totally horrible and unnesasary idea designed to cut staff and no other reason. I like to be able to talk to staff and go to a human checkout. A retrograde step we are not robots and should not be treated as such in the name of greater profits.
A lot of people who shop in morrisons are older folk who will not understand all this modern techno rubbish . I’ll go to Aldi instead . . 😒
This is the uk they will be stolen
What a waist of money. So they put prices up to cover this rubbish. AI using far to much of the world’s drinking water and putting rubbish into our air. I thought there a climate change and you doing this. Plus you suport genocide in gaza. I no longer be shopping at stores who suport isreal
Shop lifters tracked by Shopping trollies
Great next I’ll be able to send my ai robot to the supermarket soon to do my shopping so I don’t have to leave my house and talk to people anymore. Gone are the days of social interaction…
I think Morrisons should concentrate on updating their stores. The one near me is shabby with leaking fridges and poor layout. Forget new trolleys and get the basics right
Apparently morrisons have no idea what AI actually is.
The screen should be able to suggest additional items based on the contents of the trolley, tell the user the most efficient route, show discounted items, etc.
Although I embrace the future I still am the past technology is the future but I still need interaction with my fellow humans
It still doesn’t stop shoplifters walking out of the store without paying for a full trolley !
Maybe shop somewhere better?
Food prices will still be high because of this technology
Waste of money
Pay the staff properly first
Too few tills operated. Self checkouts are also understaffed for queries. No longer a pleasant shopping experience. Now use Asda and Aldi
Nothing could possibly go wrong, go wrong go wrong!
>I dont work for morrisons or any other retailer, why would I wsnt to do it myself. No manned checkout no sale.
Lots of empty shelves at Morrison’s lately so the idea won’t work.
Totally agree
Morrisons is getting more expensive, prices will be higher to pay for this new technology, I wonder if this will be too high tech for the old bods, me being an old bod I’ll switch to Lidl
Crap food,over priced food,empty shelves
Although I embrace the future I still am the past technology is the future but I still need interaction with my fellow humans
Maybe give your staff a decent pay a friend of mine has just told me they getting nothing but you can spend money on shopping trolleys
What a great idea. It will make our shop experience much better as we do like to self scan in other stores and Morrisons have been behind their competitors on this. I hope you trial this in Bridlington. Good luck!
So no staff and pathetic pay rates but they’ve got money for this. What an embarrassment.
So, seeing as we are now doing your job for you, are we classed as staff and can we come to the staff Xmas party?
The store I shop at barely has any visible staff to support customers as it is, the cafe is filthy and never has hardly any selections from the menu when we shop just lately, infact I prefer to shop else where nowadays.
Most of fridges and freezers at our Morrison’s constantly breaking down, need wellies to shop there, maybe spend money replacing, Atlas Mill, Bolton
Maybe collect all trollies that have been dumped in surrounding areas
Good luck! Hope you have customers left to use them. Adding the extra charge of £3 ontop of delivery for under£40 shop was a step too far for me! I went elsewhere.
Totally agree o
Morrisons at Boundary rd St Helens Merseyside have hardly any staff now. As people are leaving on a weekly basis but no bew staff are being recruited to replace them. I have been shopping there for years but it’s that bad now I won’t be shopping there any longer
So now you want us do do your job,aswell as our own, sorry unless you have staffed checkouts I’ll be shopping elsewhere.
How about treating staff with some respect after working for the company for over a decade
NOT even a Thanks!
Rami Baitieh my complaint fell on deaf ears after contacting you.
Treating staff like crap is becoming the norm for Morrisons!
Maybe give staff a payrise
What utter rubbish another way.off controlling us suit them better to tidy up the shelves. I’m sick off all this computer nonsense so they.expect us to become staff I.hope we get paid or free shopping??
Not happy bring IA IN I WALK OUT! You keep using the prices and want us to do the work it will never happen
What happens when disabled, older and other customers need help to make their shop as easy as possible. I could say a lot more as a senior person!
Losses of jobs straight away 😡
Well I will stop any my shopping at Morrisons in this case. I don’t want their robotic system will track and analyse what I’m buying. Good luck with this one 🤣🤣🤣🤣
Wow will we be able to ask the trolley where certain items are? Like where is the fresh milk??
Will they find their way back to the shop the came from when they are left in the streets
What about older people who live alone & probably the cashiwr is the only person to speak to them all week.
Bristol Morrisons meat area flooded for three days. Exit auto doors jamed and awful blue lights in the toilets. Neglected store putting prices up. Go next door Lidl a Aldi
Another loss to ‘customer service’, if this happens in my local Morrisons I will not be shopping there again. So how do they propose to assist with people who are physically disabled and maybe a little mentally confused? For goodness sake bring back good customer service, it is lacking in so many shopping outlets now, shame on these places and worrying for the staff when they reduce their hours!
You have been shutting the restaurants down in most stores..why ?? The one in Welwyn gdn city was used quite alot especially by the older people and a meeting point before or after shopping I’ve noticed the store has lost alot of the regular customer’s..I’ve been going 1 or 2 times a week since it was opened and now maybe once a month please get some sort of café back..thankyou.
Not a good idea, especially for older or disabled people. Doing people out of jobs. Ok for Gordon MacPherson though.
So Morrisons cut hours for there staff. Have to single man shops because there is no hours but let waste money and get AI trolleys. Great idea. 🙄🙄 well our staff are struggling.
I don’t always need a trolley for just a few items. Will I have to use an AI shopping bag?
So this I where the colleagues pay rise has gone absolutely disgusting the way you are treating your staff
Morrisons spending money on AI trolleys but they’re not willing to come to terms with a pay rise for their staff.
Are you going to trust shoppers? Or are there going to be a queue to exit because someone will want to check your shopping. What happens if you only want a couple of things have we to use a trolley. Waste of Money
Where I live all the trolleys are in the estates
Most people like some personal connection in store, at the checkout, not ever wants to scan and self checkout. More lost jobs.
I wouldn’t 😞😞
Another loss to ‘customer service’, if this happens in my local Morrisons I will not be shopping there again. So how do they propose to assist with people who are physically disabled and maybe a little mentally confused? For goodness sake bring back good customer service, it is lacking in so many shopping outlets now, shame on these places and worrying for the staff when they reduce their hours!
Pathetic idea and waste of money
Think of the elderly! Will they cope with this sophisticated way to shop
.Bring back a lady/gentleman at the till. An elderly shopper may find that the person serving is the only person they talk too, all day. Personal contact is the way to go
Solving a problem that doesn’t exist.
Won’t give staff a pay rise but spend millions on trivial stuff
Making out there doing it for a better customer experience.
It’s pure greed they just want less staff costs
Yes definitely sort out the fridges. Already waisted money on alcohol cabinets and these are now without doors. The new thec cameras in the ceilings for getting someone to refill the veg fruit and salad aisles what a waste. Where have all the staff gone. No human will be working at all in a few years too come. It’s a scary business.
Humans are being phased out will steer clear of Morrisons
Seriously . I will no longer here be shopping at Morrison’s. Wonder how many staff will be lost this time, bad enough that I have become my own cashier with no invite to the Xmas party. I fear for the future with this aI crap
Most people like some personal connection in store, at the checkout, not ever wants to scan and self checkout. More lost jobs.
So barely any staff visible in stores any more, most of Market Street seems to close earlier and earlier and wasting money on Smart AI trollies.
Amazing.
Quiet you luddite fool
Well said. The condition of our Morrisons in Edinburgh is absolutely shocking and they wasting their money on this . Stupid idea and definitely not innovative
The Government is wasting money by inventing the new technologies. The wages of the jobs are low and not enough cash.
Why don’t you give people jobs instead of wasting money on AI trollies. Jobs are more important. It would be so much nicer to see extra staff on the shop floor and interact with them. I worked in retail for years and customers love to talk to staff 😊💕
Will they go on a straight line
Who pays for this technology
The customer of course by increased prices
But can’t afford to give staff a payrise. Minimum wage ongoing 👌
And at the same time they refuse to pay more than the minimum wage to their staff, while constantly pushing sales with the very little staff they have at the moment for the amount of work.
In other words they’re laying off staff.
I’d prefer more manned checkouts thank you.
I don’t like having to do unpaid work I’m not a member of staff. This is just a ruse to reduce the workforce
They already have A1 staff in Seaburn Sunderland ( All Ignorant )
AI is awful for the environment. I understand it may have benefits in some areas such as medicine but to use it for frivolities like this? Especially when so many people are struggling to find work. Madness
If you are doing the job of your self do you get staff discount.?
They want to learn how to pick their trolleys of the streets
The fresh produce in my local store Wednesbury is dire … pig food …. an the place is rotten…. I hope someone from morrisons head office reads this an makes changes… I’ll look for improvement in my store.. no more brown lettuce… potatoes that don’t root in 2 days.. old skin supposedly fresh peppers brown mushrooms…HELP..
Maybe fix the leaky fridges first eh?
Well I can kiss my retirement plans goodbye ……… all that keeps happening is taking away student jobs and older persons jobs. Shame on these companies
Brilliant. It’s happening on a monthly basis now
That and the stinking toilets
😆😃
Don’t be daft, spending money on equipment and staff is a long term investment . Can’t be having that..
Maybe rotate your stock so things on the shelf aren’t out of date!
More people out of a job…
What a waste of your customers time and a total waste of money implementing this.
No doubt prices will go up even more to pay for this so called innovation. Loosing people’s verbal interactions and cutting even more jobs.
Do they really need to encourage more shoplifting??
“Cutting DOWN prices”. Who wrote this?
Well I won’t be shopping there when this gets rolled out.
So now will we see these trolleys in the canal, rivers, dumped in streets??. Obviously costs more to put these in stores. So more losses which means further increases to customers as losses will mean food price increases.