M&S boss: ‘We don’t do tricksy pricing so we won’t be doing Sparks Prices’

M&S store sign supermarket re Neighbourly initiative
NewsSupermarkets

M&S chief executive Stuart Machin has said that the retailer will not be rolling out a designated loyalty pricing model for its Sparks members as it doesn’t do “tricksy pricing”.

Machin believes giving differentiated prices to loyalty members is at odds with its mission of being “a trusted retailer”.

“The reason I do say ‘tricksy’, is we don’t think that by giving customers who are just on Sparks different special prices, and not giving those to everyone, is being a trusted retailer,” he said.

“To be the most trusted retailer which our customers expect us to be, we are quite against a lot of ‘high-low’ promotions.”

In January, M&S confirmed that it had abandoned its trial of ‘Sparks Prices’, which offered exclusive discounted priced for members, amid a review of the loyalty programme.

Machin said today that M&S is working on a plan to “rethink” its current Sparks offer, which he wants to be “highly personalised”.


Subscribe to Grocery Gazette for free

Sign up here to get the latest grocery and food news each morning


“We want it to mean something, but we don’t want it to be just about getting a special deal just for that day.”

Machin said that M&S had worked hard to create a “first price, right price” strategy and will continue to invest in price in the year head.

“We’ve kept our prices almost flat and we intend to do that over the next 12 months as well. We’re keeping our promotions very limited and that’s in clothing, home and food.

M&S unveiled its 58% rise in full-year profit thanks to the success of its turnaround plan and reshaping its food business.

The upmarket grocer posted a profit before tax and adjusting items of £716.4m in the 52 weeks ending 30 March – a jump from £453.3m the previous year.

NewsSupermarkets

Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.

NewsSupermarkets

Share:

M&S boss: ‘We don’t do tricksy pricing so we won’t be doing Sparks Prices’

M&S store sign supermarket re Neighbourly initiative

M&S chief executive Stuart Machin has said that the retailer will not be rolling out a designated loyalty pricing model for its Sparks members as it doesn’t do “tricksy pricing”.

Machin believes giving differentiated prices to loyalty members is at odds with its mission of being “a trusted retailer”.

“The reason I do say ‘tricksy’, is we don’t think that by giving customers who are just on Sparks different special prices, and not giving those to everyone, is being a trusted retailer,” he said.

“To be the most trusted retailer which our customers expect us to be, we are quite against a lot of ‘high-low’ promotions.”

In January, M&S confirmed that it had abandoned its trial of ‘Sparks Prices’, which offered exclusive discounted priced for members, amid a review of the loyalty programme.

Machin said today that M&S is working on a plan to “rethink” its current Sparks offer, which he wants to be “highly personalised”.


Subscribe to Grocery Gazette for free

Sign up here to get the latest grocery and food news each morning


“We want it to mean something, but we don’t want it to be just about getting a special deal just for that day.”

Machin said that M&S had worked hard to create a “first price, right price” strategy and will continue to invest in price in the year head.

“We’ve kept our prices almost flat and we intend to do that over the next 12 months as well. We’re keeping our promotions very limited and that’s in clothing, home and food.

M&S unveiled its 58% rise in full-year profit thanks to the success of its turnaround plan and reshaping its food business.

The upmarket grocer posted a profit before tax and adjusting items of £716.4m in the 52 weeks ending 30 March – a jump from £453.3m the previous year.

NewsSupermarkets

Social

SUBSCRIBE TO OUR DAILY NEWSLETTER

  • This field is for validation purposes and should be left unchanged.

Most Read

Most Read

NewsSupermarkets

Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.

RELATED STORIES

Latest Feature

Menu

Please enter the verification code sent to your email: