Tesco is trialling scan-free self-checkouts to provide a “seamless and convenient” shopping experience.
Launching in the supermarket’s Fulham Reach Express GetGo store, the solution will allow customers to put items in their baskets and proceed to the checkout before it will “magically present them with a list of the products they have picked up”.
Customers can then check the list and pay as usual with no need to download the Tesco Grocery app as used in its other GetGo stores.
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At Tesco’s sites in High Holborn and Chiswell Street in London, and Aston University in Birmingham, the process currently involves customers downloading the app, scanning a code at the entrance or exit gate, and popping items into their bag before walking out.
Ceiling cameras and weight sensors are fitted around the stores to track customer movements.
Tesco head of store customer experience Sarah Quiggin said: “We are constantly searching for the perfect formula to make the shopping trip as seamless and convenient as possible.
“This trial of scan-free checkouts will add another option for customers in Fulham Reach to save time on scanning items and will reduce queuing in store.
“We will be watching closely to see how customers react to this potential new option of having a list of their shopping presented to them automatically.”
