Marks and Spencer has unveiled a new Newcastle store transformation plan as part of its £13m investment in the North East.
The upmarket retailer has confirmed that the interior of its Northumberland Street store will be transformed in a top-to-bottom, multi-million pound redesign – which is set to begin this month.
The redesign will be carried out in stages so the store can stay open, with the new foodhall expected to be fully completed later this year.
Improvements to the clothing, home and beauty department will follow and be completed by early 2024.
The £13 million announcement follows investment in the North East by the supermarket last year, as it looked to update its store in Newcastle’s Silverlink Shopping Park and the M&S foodhall in Gosforth.
Additionally, this latest round of investment will enable the retailer to reach even more customers in the North East, as it extends its mobile “Scan & Shop” system – currently used by 33,000 customers each week – which lets buyers use their phones to scan and bag items as they shop.
In April, M&S revealed that it is investing £12.5m this year into developing its London store portfolio, with a pipeline of new stores set to create 200 new jobs for Londoners.
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Regional manager for the North East at M&S, Helen Cowie said: “M&S has been a part of local communities across the North East for well over a hundred years.
“We’re proud to have been trading from our store on Northumberland Street since 1932.
“Over the years we’ve undertaken plenty of refurbishments and extensions to make sure the store keeps delivering for local customers and today’s investment – as well as our plans for an exciting new store at Washington Galleries – shows that we’re as committed as ever to offering shoppers in the North East the very best of M&S,” she concluded.
Earlier this year, M&S was crowned the best supermarket for shopping in-store – with 77% overall customer satisfaction – according to research from Which?.
3 Comments. Leave new
I think M&S should invest in good customer service by being different from the rest and pledging to keep some manned tills open.
M&S could give great customer service by pledging to keep some manned tills open.
Be different from the rest ! Stand out from the others !
M&S should stand out from the others and pledge to keep some manned tills open and give the best customer service