Waitrose left with empty shelves in some stores due to IT failure

Waitrose shoppers have found empty shelves at a number of stores across the UK due to an IT failure over the Bank holiday weekend, which has impacted its flow of supplies.

The upmarket retailer has been forced to apologise after essentials like fruit and vegetables were not being delivered due to a system update taking longer than expected.

Customers of stores in Cheltenham, Cambridge and the Channel Islands all reported not being able to get the products they wanted ahead of the bank holiday weekend.

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Waitrose said that the root cause of the system update delay has now been fixed, and that fresh product availability in most of its stores has already improved.

A Waitrose spokesperson said: “We apologise to those customers who didn’t get everything they needed. We’ve sent extra deliveries out to branches, and are working hard to get additional stock delivered throughout the day.



3 Comments. Leave new

  • I was in Hove at the weekend – empty shelves in Waitrose and at home in Ely on Tuesday – again empty shelves in Waitrose. I don’t think it’s fixed yet?

  • Mani Srivalsan
    June 6, 2023 8:30 pm

    Absolute nonsense… most of the shelves in your Stroud branch are still almost bare.

  • Went to Waitrose in Dobbies southport.
    Freezer cabinets all empty. This has been a while now


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