Co-op chief customer & membership officer announces departure

The Co-op has announced its chief customer and membership officer, Matt Atkinson is stepping down from his role at the end of June 2021, after nearly four years in the role.

During his time at the grocer, Atkinson was charged with unifying the business around the Co-op brand, and led a significant transformation across its data, digital, membership and community platforms.

As a result, the Co-op attributed him to the change in the positioning of key assets in support of the vision he was instrumental in creating.

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Following Atkinson’s departure, customer and community director Ali Jones and data and loyalty director Charlotte Lock will directly report to the group’s chief executive Steve Murrells.

Lock will also pick up the additional responsibility for digital products and will also report to chief financial officer Shirine Khoury-Haq and join her leadership team.

“The past four years have seen the Co-op continue to grow and regain its purpose as a differentiated business that clearly creates value with values at its core, Atkinson said.

“I’m proud of the contribution I’ve been able to make and I’m leaving behind some incredible memories and a fantastic team. The Co-op is a special business and will always have a special place in my heart.”

Murrells added: “Matt has played a major role in galvanising and re-positioning our Co-op over the past four years and we owe him a huge debt of thanks for his co-operative approach and leadership during this time. We are saying goodbye to a great friend of the movement and we wish him well for the future.”

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