Marks and Spencer (M&S) has paused online orders as its team attempts to solve its ongoing cyber incident.

In an update posted on social media platform X, the high street retailer informed the public that it had decided to pause orders made online and via its app, as part of a “proactive” attempt to manage its cyber breach.

In the statement, the M&S team apologised for the inconvenience, but maintained there was no reason for customers to be concerned or “take any action”.

“Our experienced team – supported by leading cyber experts – is working extremely hard to restart online and app shopping. We are incredibly grateful to our customers, colleagues and partners for their understanding and support,” the statement added.

An update from M&S pic.twitter.com/PSbIGHJtMY

— M&S (@marksandspencer) April 25, 2025

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On Wednesday, the retailer announced it had launched an investigation into a cyber incident over the bank holiday weekend, that saw some customers unable to pay for products using contactless, and other shoppers claiming they were forced to abandon their full weekly shop.

Taking to both X and the London Stock Exchange, chief executive Stuart Machin apologised for any disruptions and, speaking at the time, reassured that both its store, website and app were back to operating as normal.

While the nature of the cyber breach has yet to be disclosed, Machin said the company was working with external cybersecurity experts and had reported the attack to both relevant data protection supervisory authorities and the National Cyber Security Centre.

M&S has not yet given a timeframe as to when its service will be operating as usual, but added its stores currently remain open.