Morrisons receives complaints amid delayed Christmas orders and failed discounts
Morrisons has apologised to customers after some were unable to access discounts on their Christmas shopping due to issues with the More Card loyalty system.
A Morrisons spokesperson said that for More Card customers with Morrisons Fivers to redeem, these can be done manually in store by colleagues, and for those where the discounts are not registering “we will apply a 10% discount to the customer’s entire shop.”
The retailer is currently trending on X amid the issues, with some customers taking to the social media platform to express their frustration.
One customer said: “Hope you’re not hoping to get any deals at today or use your card. Conveniently they are all down across all stores! Busiest shopping day of the year! No refunds apparently either.”
Morrisons’ website also went down briefly, displaying a “502 bad gateway” error message.
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The grocer has also received complaints over delayed online orders during the festive rush, with click and collect services affected most.
The supermarket has advised click and collect customers to wait for an email confirming that their orders are ready for collection before heading to stores and has acknowledged that some home deliveries may be delayed.
On Facebook, customers claimed their Christmas orders, including essential items like turkey and puddings, had been cancelled without warning.
One person wrote: “Half my Christmas shopping isn’t coming including the turkey and puddings and they were ordered a month ago.”
Morrisons said: “Some home delivery orders may be arriving late today – and we will be communicating directly with those customers affected.
“We sincerely apologise to our customers for this inconvenience – Your Morrisons Team.”
2 Comments. Leave new
Nothing beats going into the store and getting your own groceries!
Morrisons are terrible for having loads of missing items or substitutes I find Ocado to be the best no substitutes or missing items. I found this out several years ago when half of my Christmas shopping order was missing. They need to get there act together not just Christmas time but all year round.