Morrisons scales back night shifts to improve efficiency
Morrisons is slashing the number of night shifts available for workers as it looks to increase efficiency and improve the store experience.
According to The Telegraph, the decision to scale back night shifts comes as the grocer looks to move to a combination of twilight and early hours, which it said would allow for a better handover between shifts and better productivity.
It is understood that the change, which had already been made in 100 stores, has left some workers unhappy, as they will miss out on the additional £2.35 per hour wages currently provided to night shift staff.
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However, employees affected will continue to receive night pay for several months, as well as a “half night pay premium” for a following two months.
A Morrisons spokesperson told The Telegraph that it was “a progressive step” and would deliver “a better store replenishment, a better customer experience and better continuity in the store”.
“In the stores where it has been introduced, we are seeing better availability, reduced overstock, increased productivity, greater customer satisfaction and less waste. We recognise that fewer night shifts does not suit absolutely everyone, but the move is widely popular with our colleagues.”
It comes as Morrisons chief executive Rami Baitiéh has introduced a raft of customer-facing initiatives since joining the retailer last November, as he has pledged to “refresh” the supermarket and improve customer relations.
Recent initiatives in stores include extended quiet hours, ‘stop and rest’ areas, new police terminals, the opportunity for customers to join management meetings, child-friendly checkouts, as well as digital screens and an AI app.
4 Comments. Leave new
Not saying that in some stores staff have been offered redundancies
I’m sure the staff were not happy about it what so ever. The shops are awful to get the trolley around. To navigate around pallets cages and staff is a joke. Sounds like it is a mony saving exercise and nothing more..
The delivery drivers have told me that since the introduction of twilight shifts and the cessation of night shifts the staff don’t have time to collect some of the items ordered. Certainly this accords with my recent experience. Just with today’s delivery 5 items were said to be unavailable although when I ordered them they were available. This is a decided nuisance and constitutes a definite decline in customer service.
Happy about losing the night shift. Don’t know where that came from No one I know from nights is happy.