Tesco has cancelled thousands of online delivery orders after being hit with a nationwide IT malfunction.
The UK’s largest retailer have offered alternative slots to affected customers, saying that it was forced to cancel “a large number of orders” following an “intermittent technical issue”.
However, many shoppers complained they were unable to get a new delivery slot within 24 hours of their original time, and are experiencing long delays for refunds of up to five working days.
A Tesco spokesman said: “Due to an intermittent technical issue, we’ve had to cancel some orders today. We’re really sorry about this and are working hard to notify customers who are affected.”
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As a result, Tesco has faced the wrath of thousands of families online after the technical hitch left them without food.
Taking to Twitter, one person wrote: “All the people are going to panic buy and half my shopping will be missing from my Tesco delivery tomorrow, I just know it.”
Another replied: “@Tesco not impressed. Order cancelled today. No call or text. Arrived home and sat around waiting for the delivery. No slots available until the weekend for another delivery. Off to @Sainsburys cheers.”
Food prices is another thing Brits have expressed frustration about, with food inflation sitting at a record high of 17.1% according to recent Kantar analysis.
In response, several supermarkets have announced price locks on a large number of products, like Tesco locking the prices on over a thousand own-brand and branded items until Easter, Iceland’s £1 price on 600 frozen products, and M&S’ pledge to keep over 100 items price-locked until April 9.