M&S reopens online orders seven weeks after cyber attack

Marks and Spencer (M&S)'s website is back online after being taken down for several hours, the latest blow in the wake of a major cyber attack that continues to hamper its digital operations. 
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Marks & Spencer  (M&S) has resumed online orders for customers, nearly seven weeks after a cyber-attack forced it to shut down parts of its digital operation.

The high street retailer confirmed in an update on its website that standard delivery is now available, with click & collect, next-day, nominated-day and international delivery set to return in the coming weeks.

The retailer said: “You can now place online orders with standard delivery to England, Scotland and Wales.” It added that delivery to Northern Ireland will resume in the coming weeks.

The update follows in the wake of M&S being forced to halt all online orders following a ransomware attack in late March, which is believed to have been carried out by the hacking group Scattered Spider. The attack came just days before similar incidents affected Co-op and Harrods.

An update on its website says M&S’ online orders have resumed as normal


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The fallout from the ransomware attack saw the retailer reportedly losing up to £25m in weekly clothing and homeware sales during the downtime.

In its trading update last month, it warned that the total impact on full-year profits could reach £300m, although around half of that is expected to be recovered through insurance and mitigation.

While customers could still browse online and shop in-store throughout the disruption, stock availability was hit across clothing and food, costing M&S trade during a period of increased spring demand.

M&S also confirmed that some personal customer data, including names, addresses, dates of birth and past orders, had been compromised during the breach. However, payment information and passwords were not taken.

Last week, the BBC reported that chief executive Stuart Machin had also allegedly received a direct and abusive email from the cyber gang DragonForce, taunting the retailer about its recent IT breach and demanding a ransom.

However, chief executive Stuart Machin has since said the business is now “recovering at pace” and will bring forward investment in its IT systems as part of the rebuild. It is understood that it expects its operations to resume as normal by July.

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M&S reopens online orders seven weeks after cyber attack

Marks and Spencer (M&S)'s website is back online after being taken down for several hours, the latest blow in the wake of a major cyber attack that continues to hamper its digital operations. 
NewsSupermarkets

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Marks & Spencer  (M&S) has resumed online orders for customers, nearly seven weeks after a cyber-attack forced it to shut down parts of its digital operation.

The high street retailer confirmed in an update on its website that standard delivery is now available, with click & collect, next-day, nominated-day and international delivery set to return in the coming weeks.

The retailer said: “You can now place online orders with standard delivery to England, Scotland and Wales.” It added that delivery to Northern Ireland will resume in the coming weeks.

The update follows in the wake of M&S being forced to halt all online orders following a ransomware attack in late March, which is believed to have been carried out by the hacking group Scattered Spider. The attack came just days before similar incidents affected Co-op and Harrods.

An update on its website says M&S’ online orders have resumed as normal


Subscribe to Grocery Gazette for free

Sign up here to get the latest grocery and food news each morning


The fallout from the ransomware attack saw the retailer reportedly losing up to £25m in weekly clothing and homeware sales during the downtime.

In its trading update last month, it warned that the total impact on full-year profits could reach £300m, although around half of that is expected to be recovered through insurance and mitigation.

While customers could still browse online and shop in-store throughout the disruption, stock availability was hit across clothing and food, costing M&S trade during a period of increased spring demand.

M&S also confirmed that some personal customer data, including names, addresses, dates of birth and past orders, had been compromised during the breach. However, payment information and passwords were not taken.

Last week, the BBC reported that chief executive Stuart Machin had also allegedly received a direct and abusive email from the cyber gang DragonForce, taunting the retailer about its recent IT breach and demanding a ransom.

However, chief executive Stuart Machin has since said the business is now “recovering at pace” and will bring forward investment in its IT systems as part of the rebuild. It is understood that it expects its operations to resume as normal by July.

NewsSupermarkets

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